Comments on: Package Delivery 2.0 http://blog.forret.com/2007/04/package-delivery-20/ and I mean it Wed, 18 Nov 2009 21:45:03 +0100 http://wordpress.org/?v=2.8.4 hourly 1 By: Jorge http://blog.forret.com/2007/04/package-delivery-20/comment-page-1/#comment-132803 Jorge Fri, 17 Aug 2007 19:58:24 +0000 http://blog.forret.com/2007/04/package-delivery-20/#comment-132803 We are attempting to solve this problem in the U.S. through easyqube and qube2you.com. check it out and let me know what you think. We are attempting to solve this problem in the U.S. through easyqube and qube2you.com. check it out and let me know what you think.

]]> By: SurfFoo for April 17th • modifoo http://blog.forret.com/2007/04/package-delivery-20/comment-page-1/#comment-87089 SurfFoo for April 17th • modifoo Fri, 20 Apr 2007 14:25:01 +0000 http://blog.forret.com/2007/04/package-delivery-20/#comment-87089 [...] Package Delivery 2.0 - After some bad experiences with package delivery, Peter describes how the experience should have been. [...] [...] Package Delivery 2.0 – After some bad experiences with package delivery, Peter describes how the experience should have been. [...]

]]> By: John Baeyens http://blog.forret.com/2007/04/package-delivery-20/comment-page-1/#comment-85037 John Baeyens Thu, 12 Apr 2007 10:57:09 +0000 http://blog.forret.com/2007/04/package-delivery-20/#comment-85037 @Peter 1. TNT, UPS, DHL: they do storage of course. However, their business is completely focused to minimalisa that component in the value chain. If you are not home, the package remains in the flow and just 'sleeps' a night. Kiala, Delhaize,... all the models where you point to are service providers who 'stock' the endpoint. Stocking the endpoint is easy. Adding stocking and process within the flow is way more expensive. @Daniel Packstation: this is exactly what I was referring to. In Canada they even have it on street-level. Pick-up at 7pm in supermarkets is still a pain. I bundle my 'shopping' on a Tuesday or Thursday at 10am. Belgium with it's 9 (or 10) 6 (or 7) Lo - Sat shopping hours is just to 'packed' traffic & people wise. Any service which offers 8pm service hours is a gift from heaven to me. What can we do to lobby for having those packstations in Belgium? ;) @Peter
1. TNT, UPS, DHL: they do storage of course. However, their business is completely focused to minimalisa that component in the value chain. If you are not home, the package remains in the flow and just ’sleeps’ a night. Kiala, Delhaize,… all the models where you point to are service providers who ’stock’ the endpoint. Stocking the endpoint is easy. Adding stocking and process within the flow is way more expensive.
@Daniel
Packstation: this is exactly what I was referring to. In Canada they even have it on street-level. Pick-up at 7pm in supermarkets is still a pain. I bundle my ’shopping’ on a Tuesday or Thursday at 10am. Belgium with it’s 9 (or 10) 6 (or 7) Lo – Sat shopping hours is just to ‘packed’ traffic & people wise. Any service which offers 8pm service hours is a gift from heaven to me.
What can we do to lobby for having those packstations in Belgium? ;)

]]> By: Daniel http://blog.forret.com/2007/04/package-delivery-20/comment-page-1/#comment-82850 Daniel Fri, 06 Apr 2007 09:12:44 +0000 http://blog.forret.com/2007/04/package-delivery-20/#comment-82850 Check out the german post office's system with the "packstation". yellow boxes, "strategically" positioned in larger cities, accessed with PIN and card. Notification of new packages by email and sms, or for those not directly receiving their stuff at the stations via hand-filled notifications by post office employees. You can send your packages from those stations as well! Check out the german post office’s system with the “packstation”. yellow boxes, “strategically” positioned in larger cities, accessed with PIN and card. Notification of new packages by email and sms, or for those not directly receiving their stuff at the stations via hand-filled notifications by post office employees. You can send your packages from those stations as well!

]]> By: Peter http://blog.forret.com/2007/04/package-delivery-20/comment-page-1/#comment-82667 Peter Thu, 05 Apr 2007 20:09:32 +0000 http://blog.forret.com/2007/04/package-delivery-20/#comment-82667 @John: it is true that 24 hours is not enough for a proper reponse, itwould have been better to use 2-3 days. But 1) storage is a new business for TNT? What happens with packages that can't be delivered for 7 days, you think? Have you ever tried Kiala? It does not feel like a hick-up at all! 2) they can ask the delivery question even before it arrives at their depot. If the default is delivery at your door then there need not be any delay. The thing is that when I choose to fetch it myself, I will not blame the transporter for delay. 3Suisses and other mailorder companies already use supermarkets for local pick-up. There's always a supermarket near most houses, and they're open until 19h. I'd prefer that to containers :-) @John: it is true that 24 hours is not enough for a proper reponse, itwould have been better to use 2-3 days. But
1) storage is a new business for TNT? What happens with packages that can’t be delivered for 7 days, you think? Have you ever tried Kiala? It does not feel like a hick-up at all!
2) they can ask the delivery question even before it arrives at their depot. If the default is delivery at your door then there need not be any delay. The thing is that when I choose to fetch it myself, I will not blame the transporter for delay.

3Suisses and other mailorder companies already use supermarkets for local pick-up. There’s always a supermarket near most houses, and they’re open until 19h. I’d prefer that to containers :-)

]]> By: John Baeyens http://blog.forret.com/2007/04/package-delivery-20/comment-page-1/#comment-82662 John Baeyens Thu, 05 Apr 2007 19:39:28 +0000 http://blog.forret.com/2007/04/package-delivery-20/#comment-82662 Big caveat in step 2: You presume all online customers are connected to the Internet as if it to-be-born child is connected to the womb of it's mother. Look beyond our small group and people who stay on a terrace after work and stumble in bed without checking mail, let be posting on their blog (luckily still the vast majority). 95% of the people wouldn't respond that mail of step2 within the first 12 hours, 80% wouldn't respond it within the 24h hours. Consquence: 1. You push delivery (in your case TNT) into a new business they don't: warehousing of goods. At 50 EU/m2 a square meter in areas like Erpe Mere, buing warehouse space isn't cheap. Then I don't refer to the track & trace cost of finding back the goods (when the customer eventually replies). Whereas delivery is now a flow, you would enter an enormous and insanely expensive hick-up in that flow. It seems all simple from the customer's side, but on the process side it would become insanely expensive. 2. The delivert times would become much longer. You might reply instantly. But your good would have to be stored in a shelve (since you imply this with this new process). When you answer, they would have to fetch it and put it back in the flow. The government should calculate how much cheaper it is to have Nespresso deliver that coffee machine home then the whole of Belgian driving to vandenborres and the like (as an example). Delivery IS cheaper and much more environmental friendly. Imagine if they could deliver at night in a container fetched next to your house where certified delivery firms have access to with a special chip? The government can subsidise it all. Big caveat in step 2:
You presume all online customers are connected to the Internet as if it to-be-born child is connected to the womb of it’s mother.
Look beyond our small group and people who stay on a terrace after work and stumble in bed without checking mail, let be posting on their blog (luckily still the vast majority).
95% of the people wouldn’t respond that mail of step2 within the first 12 hours, 80% wouldn’t respond it within the 24h hours.
Consquence:
1. You push delivery (in your case TNT) into a new business they don’t: warehousing of goods. At 50 EU/m2 a square meter in areas like Erpe Mere, buing warehouse space isn’t cheap. Then I don’t refer to the track & trace cost of finding back the goods (when the customer eventually replies). Whereas delivery is now a flow, you would enter an enormous and insanely expensive hick-up in that flow. It seems all simple from the customer’s side, but on the process side it would become insanely expensive.
2. The delivert times would become much longer. You might reply instantly. But your good would have to be stored in a shelve (since you imply this with this new process). When you answer, they would have to fetch it and put it back in the flow.

The government should calculate how much cheaper it is to have Nespresso deliver that coffee machine home then the whole of Belgian driving to vandenborres and the like (as an example). Delivery IS cheaper and much more environmental friendly. Imagine if they could deliver at night in a container fetched next to your house where certified delivery firms have access to with a special chip? The government can subsidise it all.

]]> By: Robin Wauters http://blog.forret.com/2007/04/package-delivery-20/comment-page-1/#comment-82514 Robin Wauters Thu, 05 Apr 2007 11:57:35 +0000 http://blog.forret.com/2007/04/package-delivery-20/#comment-82514 Or better yet, let them keep you updated on your mobile. Or better yet, let them keep you updated on your mobile.

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