Idea: using a helpdesk app as an Applicant Tracking System (ATS)

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I recently found myself in the position of having to hire a new colleague for the first time in a long while. This means, I get lots of emails with attached PDFs from people I’ve never heard of, I have to filter out the good ones, invite those and send a thank-you-email to all the other ones. I then evaluate the candidates after their first conversation, maybe invite them for a second interview. A classical funnel workflow. Surely this can be automated and optimised, I told myself (as I caught myself adding colours to Outlook mails in my ‘Applicants’ folder, in order not to forget who I invited and/or answered.)

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